Frequently Asked Questions
What can we help you with?
Firstly, thank you for signing up to our brand new Knicker Club, we are as excited as you are! As soon as you sign-up we will send you an email welcoming you to our Knicker Club. You will also receive a separate email inviting you to create your Knicker Club account (check your junk/spam folder for this). It is important that you set-up your account as this gives you access to exclusive member discounts on new season loungewear each month and the ability to manage your subscription (swap colour/size, skip a month etc) so you are in control of what you are receiving.
We will send you your first subscription straight away via Royal Mail (2-5 days delivery). Recurring orders will be sent out at the beginning of each month.
The Knicker Club is currently only available to UK customers.
Please note discount codes do not apply on Knicker Club products as they are already discounted.
Our knickers are pretty true to size however if you are in between sizes we always recommend sizing up. Comfy knickers are always best! To see our size charts please click here.
Unfortunately not, we can only accept one discount code per order. The 4 for £40 knicker offer is classed as a discount code so unfortunately you can’t use another discount code at the same time, however please email us at email@example.com once you have placed your order and we will refund you the discount manually.
Please note discount codes do not apply on Knicker Club products as they are already discounted or sale items.
You can arrange to be emailed as soon as the product is available again by clicking on the ‘Notify Me When Available’ button on the relevant product page and entering your email address. Please note, this option isn’t available on limited edition items as we won’t be re-stocking these.
If for any reason you want to cancel your order, please email us at firstname.lastname@example.org as soon as you have placed your order so we can arrange for it to be cancelled and issue you with a full refund. Please note, we cannot cancel your order once it has been dispatched from the warehouse.
Standard UK shipping takes 2-3 working days. We also offer Next Working Day delivery for an additional charge at check-out. For orders until £15 we offer a cheaper postage option.
Non-UK shipping times can vary depending on country and courier service however standard international shipping can take up to 21 days (excluding bank holidays and weekends). There is the option at checkout to select Express Delivery via DHL which takes approx. 3 days. You can track your parcel using your tracking number which will be emailed to you once your order has been dispatched.
To find out more about our Delivery options please visit our Delivery & Returns page.
Once your order has been dispatched, you will receive an email with a link to your tracking details. For international orders, please allow up to 21 days (excluding bank holidays and weekends) to receive your order, if you don’t receive it in this time then please email email@example.com and we will chase Global-E for you.
Yes absolutely! Please find the product you would like to review on the website and click on ‘Write a review’, complete the form and submit.
We hope that your order arrives to you in perfect condition, however on the odd occasion that you do discover a fault, then please email firstname.lastname@example.org with a photo of the fault and your order number so we can arrange a replacement for you.
We hope that you love everything you receive from us but if you do need to return or exchange an item then we ask that you do it within 14 days of receipt. Please ensure that all tags are still in place and that the item is in a resalable condition. Please note we do not accept returns on knickers due to standard hygiene reasons. To find out how to return your item please visit our Delivery & Returns page.
We work with two factories - one in China for our knickers and loungewear and another in Portugal for our fashion. We have worked with Adam in our China based factory for over 12 years now - we have a great relationship with him and his small team. We have costed producing in the UK but the costs rule it out for now but we continue to review this. For more information on our factories, click here.
Yes definitely! Last year we introduced Extra Small and Extra Large in knickers (you can filter by size on our knicker page) and into Extra Large in much of our loungewear. We will be introducing XXL knickers in the new year plus Extra Small loungewear. We hope to expand this further in the future.
We are always on the hunt for amazing women to collaborate with. If you would like to work with us please email email@example.com with your name and link to your Instagram account and/or blog.
We are so proud to be stocked in over 100 stores and boutiques worldwide. If you would like to find out more about becoming a Stripe & Stare stockist please email firstname.lastname@example.org