Returns & Exchanges

Extended Christmas Returns! A little longer to decide? All orders placed from now can be returned until 10th January 2027.

UK Returns Policy

Please return within 28 days of placing your order. Items will only be accepted if they are unworn and unwashed with original tags and packaging. Underwear (knickers & bras) must meet hygiene standards - please try them on over other layers and avoid makeup, perfume, or beauty products.

If this is your first order with us, your return is free. For other returns (e.g. not your first order with us!), a fee of £3.50 will be deducted from your refund. All refunds will go to the original payment method.

Exchanges are free of charge.

International Returns Policy

International return costs are set by our partner, Global-e, and the fees will be deducted from your refund. You can also opt for ‘self-postage’ – if you choose this option, please keep your proof of posting and international tracking to our address:

Stripe & Stare, Units 1 & 8, Phoenix Mill Business Park, Estover Road, Plymouth, PL6 7PY, United Kingdom.

Please feel free to get in touch should you have any further questions - hello@stripeandstare.com.

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This is known as the cooling-off period. You can exercise your right of withdrawal by clicking here, and submitting your order ID and email.

If you withdraw from your purchase, we will reimburse all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer). We will process your refund within 14 days of receiving your withdrawal request, using the same payment method you used for the original transaction.

You are required to return the goods within 28 days of notifying us of your withdrawal. Return shipping costs are your responsibility unless the goods are faulty or not as described.