Exchanges & Returns

Looking to exchange or return?

Let’s get started! Just have your order number and shipping postcode to hand and click below to begin your exchange or return.


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Black Friday Returns Policy

We're happy to accept returns on all orders placed between 6PM Thursday 24th November to midnight on Monday 28th November. UK returns are free and you have until 31st January 2023 to return your items.

Items must be unworn, unwashed, with all original tags are in place. We accept returns on knickers providing they have not been worn and meet our health and hygiene standards. Please note, we reserve the right to refuse returns on underwear that does not meet acceptable hygiene standards. We ask you to please try on our knickers over the top of your underwear, and to avoid wearing any make-up, perfume or beauty products that can leave marks or scents. As this could cause the item to be non-returnable.

Extended Christmas Returns Policy

To help you shop with confidence this season, we’ve extended our usual returns policy. Any orders place between 14th November to 24th December 2022 can be returned until 31st January 2023. For purchases made from 25th December onwards, our normal returns policy will apply.

Our Exchange & Returns Policy

Of course, we hope that you love everything you receive from us but if you do need to return or exchange something we ask that you do it within 28 days. We will happily accept returns in the 28-day window as long as the item is unworn, unwashed, all original tags are in place and its not from our sale. We are also happy to accept returns on knickers providing they have not been worn and meet our health and hygiene standards. Please note, we reserve the right to refuse returns on underwear that does not meet acceptable hygiene standards. We ask you to please try on our knickers over the top of your underwear, and to avoid wearing any make-up, perfume or beauty products that can leave marks or scents. As this could cause the item to be non-returnable.

Please note, all sale items are non-refundable. However you are more than welcome to return your sale items to us for a credit note or exchange. We do not offer free returns on sale items.

We offer free UK returns! Your refund will go back to the original method of payment used to purchase your order. Please note that we do not offer free returns on international orders. The return label cost will be deducted from your overall refund.

Need some assistance?

Please feel free to get in touch should you have any further questions.

Email us at hello@stripeandstare.com

Call us or pop us a message on WhatsApp 01822 851965

Woman in underwear smiling with flower behind on sideboard