Comfort Club FAQs

General

Comfort Club is a monthly subscription service for sustainable underwear. Sign up and receive a pair of knickers, thongs, high rise or unisex boxers in the post every month, as well as exclusive subscriber perks. Choose from our rolling monthly subscription or our perfectly giftable 6-month upfront option.

Save £6 on every pair, get free delivery on all subscription orders and get 10% off sitewide for as long as you’re a subscriber!

Our rolling monthly subscription costs £9 per month for knickers or thongs, and £12 per month for unisex boxers or high rise. Our 6-month paid upfront option costs £54 for knickers or thongs and £72 for unisex boxers or high rise.

No you don’t if you’re based in the UK. We cover the cost of delivery on all UK subscription orders. Charges may apply for other destinations.

Of course! You can cancel your subscription anytime. Click here to manage your subscription. After clicking ‘manage subscription’ you will see a ‘cancel subscription’ button at the bottom of the page. Alternatively, you can skip a month at a time if you’d just like a little break.

Yes, you can skip out a month of your subscription at any time if you’d like a month off.

No, unfortunately we do not accept discount codes on any subscription products.

No, we do not accept returns on any subscription products unless you have received the wrong size.

Yes, in order to manage your subscription, you will need to create an account with us. Which you can do by clicking the person icon on the top right-hand side of our website.

No, the 6-month paid upfront option will expire after 6 months.

Please feel free to get in touch by emailing hello@stripeandstare.com with any queries you may have. We’ll get back to you within 24 working hours.

Account

If you chose our rolling monthly subscription, you will pay for your first month when you first checkout with your subscription, and then at the beginning of each month going forward. If you chose our 6-month paid upfront option, you will pay for all 6-months when you first checkout and will not be billed again.

Your first subscription product will be sent within 3-5 working days from when you first place your order, and then at the beginning of each month going forward.

Yes, you have the option to switch out your subscription product and try one of our other underwear shapes. These include knickers, thongs, high rise and unisex boxers. Click here to manage your subscription. Make sure any changes are made before the end of the month to ensure they’re
applied to your next order.

Click here to manage your subscription. Make sure you are
logged into your account, select ‘manage subscription,’ and then click on the product block. You will see a list of our available subscription products, select the product of your choice and then the ‘swap product’ button at the bottom.

Our knicker and thong subscriptions cost £9 per month, and our high rise and unisex boxer subscriptions cost £12 per month. If you swap from a knicker or thong to a high rise or unisex boxer, your subscription will increase from £9 to £12 for that month only. Or for the other way around, your subscription will decrease from £12 to £9 for that month only.

Please feel free to get in touch by emailing hello@stripeandstare.com if there is
anything wrong with your order. We’re happy to help and will get back to you
within 24 working hours.

You can update all of your account information here. Click ‘manage subscriptions’ and you will see boxes for your shipping address, payment method and email address. Click into each one to update your details.

If you’re purchasing our 6-month paid upfront option as a gift, simply enter the delivery address of the recipient at checkout. You can only enter one delivery address when checking out, so it may be best to do a separate order if you’re also wanting to purchase items for yourself at a separate address.

If you sign up to our rolling monthly subscription, your 10% off discount will automatically be applied across our website after you checkout. The discount applies when you add a product to your basket. You will not need a discount code for this. If you buy our 6-month paid upfront option as a gift, the 10% discount will be rewarded to you.