Menu

Take the hassle out of knicker shopping and give your underwear drawer a monthly refresh by receiving the 'World's Most Comfortable Knickers' through your letterbox each month.

Here's how it works:

As soon as you make your first subscription purchase you will receive an email welcoming you to our Knicker Club.

You will also receive a separate email inviting you to create your Knicker Club account (check your junk/spam folder for this). It is important that you set-up your account as this enables you to manage your subscription (change colour/size, edit your contact info, skip a month, cancel etc) so you are in control of what you are receiving.

Your first subscription will be shipped within 3 working days of ordering. Recurring subscriptions will be charged on 1st of every month and shipped by 10th.

Our Knicker Club packaging is designed to fit through your letterbox so will be delivered even if you are not home.

Please note: The Knicker Club is currently only available to UK customers.

Yes you can. You can choose between 4 colours: Black, Sand, White or a Surprise knicker. You can swap your choice each month between these four options in your Knicker Club account. If you choose the surprise option, the knicker will be a new season knicker.

Discount codes do not apply on Knicker Club products as they are already discounted.

Yes you can. You can choose between 4 colours: Black, Sand, White or a Surprise knicker each month in our size range XS - XXL. You can swap your choices each month between these options in your Knicker Club account.

Please login to your Knicker Club account, click on the 'Manage Subscription' button and then the 'Edit Knicker Size & Colour' button.

If you choose the surprise knicker option, the knicker will be a new season knicker

As soon as you make your first subscription purchase you will receive an email welcoming you to our Knicker Club. You will also receive a separate email inviting you to create your Knicker Club account (check your junk/spam folder for this).

It is important that you set-up your account as this enables you to manage your subscription (change colour/size, edit your contact info, skip a month, cancel etc) so you are in control of what you are receiving.

You will have received an account activation email inviting you to create your Knicker Club account when you first purchased your subscription. Please search your emails for this, including your junk/spam folder.

If you still can't find this email, please contact us at hello@stripeandstare.com and we will re-send you the email.

If you have forgotten your password, we can also send you an email to reset your password.

Monthly rolling subscriptions will renew on the 1st of each month and will be charged on that date regardless of what date your first order was purchased. You can cancel your subscription at anytime.

Our 3 and 6 month subscriptions will renew at the end of the subscription period unless you choose to cancel the renewal. You will receive an email at the end of your subscription period advising you of your renewal date, you will have the option to cancel this renewal.

If you would like to cancel your Subscription then please login to your Knicker Club account, click on the 'Manage Subscription' button and then the 'Cancel My Subscription' button at the bottom of the page.

Yes absolutely. You will have the option to include a gift message at check-out when you place your first order. We will include this message in with the order.

If you receive an email saying your payment has been declined then you will need to update your card details on file.

Please login to your Knicker Club account, click on the 'Manage Subscription' button and then 'Card on File'. You will be able to update your card details here and the payment will be taken the next day.

Your first order will be charged at point of order and shipped within 3 working days.

Monthly rolling subscriptions will renew on the 1st of each month and will be charged on that date regardless of what date your first order was purchased.

Our 3 and 6 month subscriptions are paid for in advance at point of order and will be billed for on the same day of each month. For example, if you subscribe on the 15th of the month, your billing date will be on the 15th of every month thereafter. At the end of this period your subscription will renew unless you choose to cancel the renewal. You will receive an email advising you of the renewal date.

First subscriptions will be shipped within 3 working days of ordering. Recurring subscriptions will be charged on 1st of every month and shipped by 10th. You will receive an order dispatched email once it has left our warehouse so you know your knickers are on their way.

Single knicker subscriptions are sent via Royal Mail (3-8 days) delivery.

Four knickers or more are sent via DPD (2-3 days) delivery.

Our Knicker Club packaging is designed to fit through your letterbox so will be delivered even if you are not home.

Single knicker subscriptions are sent via Royal Mail (3-8 days) untracked delivery so tracking is not available on these orders.

Four knickers or more are sent via DPD (2-3 days) tracked delivery. Once your order has been dispatched, you will receive an email with a link to your DPD tracking details.

Our Knicker Club packaging is designed to fit through your letterbox so will be delivered even if you are not home.

Yes absolutely! If you would like to skip a month or pause your Subscription then please login to your Knicker Club account, click on the 'Manage Subscription' button and then 'Skip Shipment' button. You will notice that your next shipment date has moved along by 1 month.

Shop a monthly selection of new season and essential loungewear with an exclusive 20% off just for Knicker Club members.

We will email you around 6th of each month with a new discount code to enter at checkout. This is an exclusive code which can only be used once per customer.

Shop this month's collection here.

If you can’t find an answer to your question on this page, please contact us directly on the below email.

x